Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in its original, unopened packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at orcaabrasives@gmail.com or call 916-479-6306. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Approved returns are sent to:
Orca Abrasives
9567 Sheldon Road
Elk Grove, CA 95624
United States
Return shipping is your responsibility unless the item is defective, damaged in transit, or not what you ordered, in which case we cover it.
Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us right away and we'll make it right. This applies whether or not the packaging has been opened, and it is not affected by the exclusions below.
Items we cannot accept back
- Discs, pads, or project packs that have been opened or used. Abrasives wear on first contact, so once a pack is opened we cannot resell it.
- Custom or special order quantities arranged outside our standard pack sizes.
- Items purchased on clearance or marked final sale.
If you are unsure whether your item qualifies, get in touch before shipping anything back and we'll tell you either way.
Not sure which grit you need?
Contact us before you order. We would rather help you pick the right abrasive up front than process a return, and we're happy to talk through your sander, your material, and your finish.
Exchanges
The fastest way to get what you need is to request a return on the item you have, and once the return is accepted, place a separate order for the replacement.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at orcaabrasives@gmail.com.